Privacy Policy

Last Updated: February 12, 2026

Welcome to TruArista, a platform designed to empower families with tools for safety and well-being. This Privacy Policy explains how Fusionduo Technologies LLP ("Company", "TruArista", "we", "us", or "our"), located at Om Chambers, 648/A, 4th Floor, Binnamangala 1st Stage, Indira Nagar, Bangalore 560038, Karnataka State, India, collects, uses, processes, shares, and protects your personal data or information ("Data") and your loved one's data when you use our mobile app, website, and related services (collectively, the "Platform").

We understand that your Data is important to you and we are committed to handling it with the utmost care. This Privacy Policy explains how we collect, use, share, and safeguard your Data when you use the Platform.

By accessing or using the Platform, you ("you", "your", or "user") acknowledge that you have read and understood this Privacy Policy and agree to our use of your Data as described herein. If you are accessing or using the Platform on behalf of another individual (e.g., a minor or a senior under your care), you represent and warrant that you have the legal authority to do so and to provide consent on their behalf.

Information We Collect

When you interact with the Platform, we collect various categories of information to provide, improve, and personalize our Services.

Information that you provide to us

  • Registration Information: Your full name, email address, mobile number, password, and address when you create an Account to use the Platform.
  • Wearer Information: Name, age, gender, medical history, blood type, known allergies, chronic conditions, required medications, and other details you enter for health record management.
  • Payment Information: Credit/debit card details, UPI ID, or bank account information when you purchase subscriptions or Tags.
  • User Content: Reviews, feedback, or messages you send to support teams.

Automatically collected information

  • Usage Data: Information about how you interact with the Platform, such as pages visited, features used, and time spent.
  • Technical Data: IP address, browser type, operating system, and device type.
  • Location Data: Approximate location derived from your IP address or precise location from scan events to support notification features.

How We Use Your Information

We use your Data only when legally allowed, primarily to:

  • Verify your identity and set up your Platform account.
  • Provide critical information to first responders or Good Samaritans when a tag is scanned.
  • Send you communications and notifications.
  • Process payments and manage subscriptions.
  • Fulfill legal obligations and enforce our Terms of Service.

Disclosure of Your Data

We do not sell your Data. However, we may share your Data with third parties strictly on a need-to-know basis:

  • Public Profile: The wearer's first name, medical conditions, and emergency contact button are visible to anyone who scans the tag.
  • Service Providers: We may share data with logistics partners (for delivery), technology providers (hosting, analytics), and customer support tools.
  • Payment Processors: Your payment-related information is shared with secure third-party gateways.
  • Legal Authorities: We may disclose data if required by law, court order, or governmental request.

Data Security

We use security protocols and privacy features (such as encryption and password protection) to safeguard your data, in compliance with applicable laws. Please note that you are responsible for keeping your Account password confidential.

Your Rights

You have the right to view, amend, or delete your Data. You can opt out of promotional emails. If you believe your data is inaccurate, you can request corrections by contacting us at support@fusionduotech.com.

Data Retention

We will keep your personal data as long as it is required to fulfill the purposes and for a reasonable time after your account ends, in line with our legal obligations.

Grievance Officer

If you have any inquiries regarding this Policy, please contact our Grievance Officer at Ombudsperson@fusionduotech.com.

TruArista